MICHIGAN BUSINESS SUPPORT

Michigan Resident Agent & LLC
Launch Services.

Your Michigan Presence. Handled.

Administrative support for Michigan entrepreneurs -
from business formation assistance to resident-agent
services.

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Michigan-focused service • Clear pricing • Administrative support—not legal advice

Resident Agent Direct, LLC
Your Michigan Presence. Handled.

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Effective Date: September 29, 2026

These Terms of Service govern your use of residentagentdirect.com and services provided by Resident Agent Direct, LLC (“RAD,” “we,” “us,” or “our”). By purchasing a service, submitting an intake form or authorizing RAD to begin work, you agree to these terms.Administrative Services OnlyRAD provides administrative business-filing support and registered-agent services when specifically purchased.RAD is not a law firm, accounting firm, tax-preparation company or financial-advisory firm. Information provided by RAD is general and administrative in nature and does not constitute legal, tax, accounting or financial advice.No attorney-client, accountant-client or financial-advisor relationship is created.Michigan Business Launch PackageThe $249 Michigan Business Launch Package includes:- Michigan business-name availability review
- Articles of Organization filing assistance
- EIN application guidance
- General operating-agreement template
- Personalized business start-up checklist
- Michigan compliance calendar
- One 30-minute completion sessionThe $249 price is RAD’s administrative service fee. Michigan government filing fees and optional expedited-processing fees are separate.Resident-agent service is not included unless it is specifically listed in the customer’s written service agreement or purchased separately.Customer ResponsibilitiesThe customer is responsible for:- Providing complete, truthful and accurate information
- Reviewing all names, addresses and filing information before submission
- Selecting the business structure, ownership arrangement, management structure and tax classification
- Obtaining consent from all owners, members, managers and authorized parties
- Responding to RAD’s requests within a reasonable time
- Paying all government and third-party fees
- Maintaining current contact information
- Consulting licensed professionals when legal, tax or accounting advice is neededRAD may rely on information supplied by the customer without independently verifying it.Authorization to Prepare and Submit InformationWhen a customer authorizes RAD to submit a filing, the customer confirms that the information has been reviewed and approved and that RAD is permitted to submit it on the customer’s behalf.RAD will not knowingly submit false, misleading, fraudulent or unauthorized information.Business Names and Government ApprovalA preliminary business-name review does not reserve a name and does not guarantee that the name will be accepted. Final approval is determined by the appropriate government agency.RAD does not guarantee:- Business-name availability
- Filing acceptance
- EIN issuance
- Processing times
- Approval by any government agency
- A particular legal, tax, credit or financial resultProcessing TimesWork may begin after RAD receives payment, a completed intake form and all required information.Government processing times are outside RAD’s control. Delays caused by agencies, website outages, rejected payments, customer errors or missing information are not RAD’s responsibility.Resident-Agent ServicesResident-agent services are governed by the customer’s selected service plan and written service agreement.The customer must maintain accurate contact information and promptly respond to notices from RAD. RAD is not responsible for consequences caused by the customer’s failure to review or act upon a properly delivered notice.Ending resident-agent service does not automatically remove RAD from government records. The customer remains responsible for appointing a replacement agent and completing any required state filing.PaymentsPayment is due before work begins unless RAD agrees otherwise in writing.Government fees, expedited-processing charges, postage, third-party costs and optional add-on services are separate unless expressly included in writing.Customers must contact RAD promptly if they believe a payment was duplicated or processed incorrectly.Appointments and Completion SessionsThe Launch Package includes one 30-minute completion session. Customers should provide reasonable notice when rescheduling.Repeated missed appointments, failure to submit required information or prolonged inactivity may delay completion. If a customer remains unresponsive for 30 days, RAD may place the matter on hold or close it after providing notice.Templates and Educational MaterialsTemplates, checklists, calendars and educational materials supplied by RAD are for the customer’s internal business use.A general operating-agreement template is not customized legal drafting. Customers should have important documents reviewed by a licensed attorney before relying upon them.RAD retains ownership of its branding, website content and proprietary materials. Materials may not be resold, republished or distributed commercially without written permission.Electronic CommunicationsThe customer agrees that RAD may provide agreements, notices, receipts, documents and service communications electronically.The customer is responsible for maintaining a working email address and checking messages, including spam or junk folders.Prohibited UsesCustomers may not use RAD’s services to:- Submit false or fraudulent information
- Impersonate another person
- Form or operate an unlawful business
- Evade legal obligations
- Infringe another party’s rights
- Misuse RAD’s address, name or servicesRAD may refuse or terminate services when fraud, unlawful activity, abuse or material misrepresentation is suspected.Third-Party ServicesRAD may provide links or access to government websites, payment processors and other third-party services. RAD does not control and is not responsible for their availability, security, decisions, policies or performance.Disclaimer and Limitation of LiabilityServices are provided with reasonable care based on information supplied by the customer. To the fullest extent permitted by law, RAD is not liable for indirect, incidental, special or consequential losses arising from government delays, customer errors, missed communications or third-party systems.RAD’s total liability relating to a paid service will not exceed the amount of the service fee paid to RAD for the specific service giving rise to the claim.Nothing in these terms limits rights or remedies that cannot legally be waived.Governing LawThese terms are governed by the laws of the State of Michigan.Before filing a lawsuit, the customer and RAD agree to make a good-faith attempt to resolve the dispute through written communication. Any legal proceeding that cannot be resolved informally will be brought in a court with proper jurisdiction in Michigan.Changes to These TermsRAD may update these terms as its services or legal requirements change. The terms in effect when a service is purchased will generally govern that purchase unless the parties agree otherwise in writing.Contact RADQuestions about these Terms of Service may be submitted through the Contact section at:Resident Agent Direct, LLC
residentagentdirect.com

Refund and Cancellation Policy

Updated Effective Date: September 29, 2026

This policy applies to services purchased from Resident Agent Direct, LLC (“RAD”).Before Work BeginsA customer may request cancellation before RAD begins reviewing information, preparing materials, reserving an appointment or performing the purchased service.If no work has begun and no costs have been incurred, RAD will issue a refund to the original payment method.After Work BeginsOnce work begins, refunds are not automatically guaranteed.If a service is cancelled after work begins, RAD may deduct a reasonable amount for work already completed and costs already incurred. Any remaining unearned service fee may be refunded at RAD’s discretion or as required by law.An intake review, business-name review, document preparation, checklist preparation, appointment reservation or completion session may constitute the beginning of work.Completed ServicesService fees are nonrefundable after the purchased service has been substantially completed or the customer has received the principal deliverables.Dissatisfaction with a government decision, processing time or business-name determination does not make a completed RAD service refundable.Government and Third-Party FeesGovernment filing fees, expedited-processing fees, postage and third-party charges are separate from RAD’s service fees.After a fee has been paid to a government agency or third party, RAD cannot guarantee or issue a refund of that fee. Any available refund is controlled by the receiving agency or provider.Incorrect or Rejected FilingsIf a filing is rejected because of an error made solely by RAD, RAD will make a reasonable effort to correct and resubmit the filing without an additional RAD service fee.Additional government fees or expenses caused by inaccurate, incomplete or late information supplied by the customer remain the customer’s responsibility.A rejection based on name availability, agency discretion, legal requirements or information supplied by the customer does not automatically qualify for a refund.Appointments and ReschedulingCustomers should request rescheduling at least 24 hours before a scheduled completion session whenever possible.A missed appointment may be rescheduled once without an additional fee. Repeated missed appointments may require a new scheduling fee or result in the service being placed on hold.Resident-Agent ServiceResident-agent-service cancellation must be submitted in writing.The customer remains responsible for appointing a replacement registered agent and filing the required change with the State of Michigan. Cancellation is not complete merely because the customer stops using or paying for the service.Annual resident-agent fees are generally nonrefundable after the service term begins, except when RAD agrees otherwise in writing or a refund is required by law.Duplicate or Unauthorized ChargesCustomers should contact RAD promptly regarding a duplicate, incorrect or unauthorized charge. Verified billing errors will be corrected.Refund ProcessingApproved refunds will be returned to the original payment method. Banks and payment processors may require additional time to post the credit.How to Request a Cancellation or RefundSubmit the request through the Contact section at Residentagentdirect.com and include:- Customer’s full name
- Business name, if applicable
- Purchase date
- Service purchased
- Reason for the request
- Payment receipt or transaction informationRAD will review the service record and respond with its decision or a request for additional information.